CCAA Login — Official TWC Provider® Web Portal

Any institution needs to have a way of collecting feedback and providing information to its clients. Web portals serve as a fast and easy access point of information for employees, customers, or general service users. Surveys, on the other hand, are used by a company to gather different customer reviews about the quality of services offered. They serve as direct means of communication between an institution’s management and clients.

CCAA offers a survey that provides customers a platform to share details about their transactions as well as a login portal for customers and staff. This study expounds more on the CCAA portal and how it is essential in child care services.

CCAA Login

Name: CCAA Login

Description: CCAA, fully known as Child Care Attendance Automation login, is powered by Texas Workforce Solution to provide information for child care programs. It is also known as the Texas Workforce Commission (TWC) Provider Web Portal. TWC is a governmental agency in Texas that offers benefits such as recruiting, training, career development information to people.

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CCAA Login Summary

Due to the large numbers of parents and children handled by Child care services, the Texas workforce came up with a more natural way to keep track of service providers, jobs, payrolls, and other things.

CCAA login portal is used by authorized child care providers to view reports for their referred children online. It records the time, attendance, or absence of children in child care facilities.  If a parent or care provider is not able to record attendance, he/she contact CCS and submit the Verification of Attendance (VOA) form.

CCAA system is designed to fulfill three primary purposes;

  • Provide tracking and verification that a child attended the care facility
  • Give parents the responsibility of reporting child care attendance
  • Ease the burden of child care claims on providers and staff.

The system is highly secure, effective, fast, and highly professional. Providers are given a temporary User ID so that they can access the portal.

Parents and guardians use the login portal to confirm that services were actually offered to the referred child. This is done using a swipe card and a telephone or a POS device. POS is a card reading machine.

Every parent in the system is given a card. Cards are issued to parents and caregivers by the CCS (Child care Service).

New families joining the program after a referral for child care is entered into the system are given an attendance card within 24 hours. The card needs to be activated for it to be ready for use by dialing a toll-free number (1-866-960-6496).

If a card is lost, parents have to contact CCS through their official website for them to be re-issued with another one.

Texas workforce solutions is giving customers a platform to share feedback on their interaction at the facility through a transaction survey.

Eligibility and Criteria

The eligibility criteria used to evaluate participation in the transaction survey and access to CCAA login are different. We will discuss the two separately.

There are a few guidelines and rules that apply to the CCAA login portal.

  • People not connected to Texas Workforce Commission cannot access CCAA login portal
  • Parents and guardians are required to have a card before using the portal.
  • You must have a smartphone, tablet, or computer.
  • The browser on your device should be updated.
  • A good internet connection is necessary.
  • Texas Workforce Commission employees must have staff only ID.
  • Remember all your login credentials.

NB: Only care providers and staff members can use the CCAA login portal. But, the survey is open to each and every member of the public who has recently visited a Texas Workforce Solution office.

Workforce Solutions child program Survey participants:

  • Are not required to have a login portal
  • Must have a smartphone, tablet or laptop
  • Access to a stable internet connection
  • Should have visited Texas Workforce Solutions recently
  • Be able to understand, read and write in English, Arabic, Czech, Russian, Spanish, Chinese, Dutch, French, Germany, Japanese, Thai, Somali, Portuguese, Vietnamese, Italian, Korea, or Norweigan.


How to Participate?

You don’t need any IT knowledge to navigate the Workforce solutions website. It operates on a ‘choose and click’ technique that is basic and easy to use.

The steps for completing the Workforce solutions survey are easy to follow.

Step 1: Take your smartphone, tablet, or laptop. Ensure that you are connected to an internet source.

Step 2: Open your browser. Go to

Step 3: If you wish to change the language, click on ‘select language’ at the top left corner on your screen. There are over 17 language options. If you continue with English, skip this step.

Step 4: A lot of options will be presented. You can create a portal, log into your existing account. For completing their survey, scroll to the bottom of the page. There will be a section highlighted as ‘Tell us how we are doing’. Click on the ‘Let’s take a survey’ button.

Step 5: Start taking the survey. You will be asked a couple of questions about their quality of service. The questions are simple. All you are required to do is make a selection. Answer them truthfully and honestly. Provide additional information where necessary.

Step 6: Cross-check your work to ensure that all questions are answered. After you finish taking the survey, click submit.


To login into a provider portal (existing users);

Step 1: Go to

Step 2: Select portal login from the top right corner. TWS staff only is for people working at the Texas Workforce Solutions. If you are a care provider, you don’t have to worry about this field.

Step 3: Enter details and passwords. Click on login.

Step 4: Child care providers will be automatically directed to another page where they can access the list of children, view attendance records among several other things.

Step 5: In case you have forgotten your password, click ‘forgot password.’ Enter your email address, and a new password will be sent.

NB: Ensure that you logout to prevent someone from accessing your account.

To create a login portal account and password (New users).

If you are a new staff at Texas workforce solution, to gain access to the CCAA portal;

Step 1: Start by going to the HR and ask the manager or person in charge of credentials

Step 2: You will be given a user ID and a password

Step 3: Go to Click on login at the top right corner.

Step 4: Enter your new user ID and password.

Step 5: Once you are directed to the official page, select change password.

Step 6: Enter the original password, preferred a new one, and save.

Step 7: You are set and ready to go


Care providers or parents registering the CCAA portal for the first time can simply;

Step 1: Go to

Step 2: Select the register icon next to apply in the middle of the page.

Step 3: You will be redirected to a new page.

Step 4: Enter the required details. Click submit and wait for the approval.

Note: CCAA portal is specially designed for Child care providers and Texas Workforce solutions staff.



Being a member of Texas Workforce Solutions (TWS) and taking part in their survey comes with benefits.

In summary, the portal login facilitates;

  • Receiving first-hand information about CCAA and TWS in general
  • CCAA account login portal gives access to view data, list of children associated with care and attendance records.
  • You can check previous attendance entries.


  • The portal is secure. All the information on children and attendance lists is highly confidential.
  • Child providers can quickly check information and acquire previous lists.
  • The portal is easy to navigate. No technicalities.
  • You don’t have to understand English. There are 17 language options that a person can choose from.
  • Quick access to notifications, newsletters, and any other information quickly.
  • Taking part in the survey allows you to air personal opinions about the services provided.
  • The portal serves both customers and staff members.
  • The private nature of the survey encourages anonymity, thus creating a friendly platform for expressing opinions.


  • Failure to log in limits customers from accessing crucial information
  • Limiting to people who cannot read or write


Can anyone register for the CCAA portal?

No. CCAA portal is only accessible for Texas workforce solutions staff and care providers. You have to be an authorized Child Care service (CCS) provider first.

  • The following are the requirements for one to become a CCS:
  • Must be in good standing with the licensing agent
  • Have no outstanding audit expectations
  • Sign and agree to terms provided by the Memorandum Understanding and CCS provider handbook
  • Have to be licensed and registered with the Texas Department of Family and Protective Services (DFPS) as a 5. care center, registered children care home, Youth camp by the Texas Department of Health Services, or monitored by the United States Military services.

You will also have to undergo education and training to equip you with the necessary skills and knowledge about child care services.

What benefits do I get as a Child Service provider?

First of all, being a CCS allows you to care for children indeed of family support. This is a very noble calling.

Secondly, CCS is issued with financial aid from Workforce solutions to cater to the needs of the children.

The portal isn't working correctly. What should I do?

This can be caused by poor internet connectivity. Try restarting your internet connection and clearing browser cache. If this fails, reboot your device. You can also get in touch with customer care services. It is crucial to rule out the possibility of errors and technicality issues on your side before contacting customer care for assistance.

Why can't I access my portal?

Sometimes, you may not be able to access your CCAA portal. An 'Error' popup may appear, or the page may fail to load the page. Give it some time. Maybe Texas Workforce solutions are updating the portal or creating some changes. If this persists, however, contact customer care services for assistance.

Which is the official link to accessing CCAA portal and survey?

If you search Texas workforce solution or CCAA on the internet today, several will appear at the same time. This can be confusing. To avoid wasting time clicking on different links, simply go to official page and proceed. 

How can I get in touch with customer care services?

Texas Workforce Solutions is ready to serve you at any time.

Call through;

  • Phone number: 325-795-4200
  • Toll-Free: 800-457-5633
  • Relay Number: 800-735-2989 TTY / 711 Voice
  • Fax: 325-795-4380

Or visit a physical location. Go to to locate the nearest office to you.

You can also send a message through their various social media platforms on Facebook, Twitter, Instagram. Links to social media handles are highlighted below.


Carrying out activities online has changed our lives. A click of a button can easily do everything. CCAA login portal is essential in Texas Workforce Solutions services. Not only has it made work easier for staff members, but customers can also effortlessly get information by a simple click.

On the other hand, the TWS survey makes it simple for the institutions to identify areas in customer service that need to be rectified. By noting down customer satisfaction levels, TWS can offer better services.

To all care providers, parents, and guardians, don’t be left behind. Join the CCAA portal and make work easier.

Make your opinion count. Visit and take the TWS survey today.