Pei Wei Feedback — Official Pei Wei® Customer Survey [Coupon]

December 4, 2019

If you love Chinese food, then you undoubtedly have heard of Pei Wei Diners. This is one of the most prominent Chinese restaurant chains in the US, with diners all over the country. Because there are several chain restaurants, every brand is trying to stay ahead of its competition. Pei Wei is doing this by providing a platform for its customers to give feedback on the service.

Food is one of the most critical industries, and it feels great when you can give feedback on a meal you had and have the management take action. And that’s not all; customers get to win free food during their next visit to the Pei Wei diners after completing the survey.

Pei Wei Feedback

Name: Pei Wei Feedback

Description: Pei Wei is a chain of Chinese restaurants found in the US. The chain was founded in 2000 by China Bistro, which is owned by P.F. Chang. The chain of restaurants specializes in Asian cuisine and has hundreds of branches all around the US.

Pei Wei Feedback Summary

One of the main things that keep bringing customers back is the authentic Chinese experience from the restaurants. The restaurants prepare food using traditional Chinese procedures. Home delivery services are also available.

Pei Wei Restaurant also features a customer loyalty program. Through this program, customers get to earn some points for every purchase they make. Customers get 10 points for every $1 they spend on restaurants, online or through the Pei Wei app. The points accumulate in their accounts and can be redeemed for free food and other gifts from participating restaurants across the country. Once the points accumulate to 1000, the participant receives a free entrée reward. What’s more, is that participants receive a small plate on their birthday as a reward.

Pei Wei lets its customers have a say about their experience at the restaurant by completing the feedback survey at The study requires customers to answer a few questions about the food and their experience. In return, customers get a validation code that they can use in their next visit for some fantastic gifts. Some of these gifts include free food and discounts on your orders.

How to Participate in the Pei Wei Feedback Survey

Participating in the feedback survey is the only way through which you get to earn some free food and discounts. It also gives you a chance to air your opinions and help to improve the products and services of the staff.

For you to participate in the feedback survey, you have to purchase from one of the diners. You will also need to keep your receipt safely. The receipt you get after paying for your food will contain a 15-digit code that you will need when completing the survey.

Other than the 15-digit code, customers may also receive invitations to participate in the survey.

Pei Wei’s website has a simple design and is quite easy to use. You can use any browser to access the site and enter the code on your receipt. The best thing about the site is that you can use either a phone or a computer to access it.

Once you have entered the code, you only need to click on the ‘Start Button.’ This will redirect you to the survey questions. The questions are around 10-15 and covers all the basics of your experience at the restaurant. Although you are allowed to skip some of the questions, it is recommended that you answer all of them honestly.

You will also need to provide some basic personal information at the end of the survey. You will also need to provide your email address so that Pei Wei can contact you quickly in case you win something.

Upon completion of the survey, you will receive a validation code. This code will be required at your next visit to the Pei Wei restaurants for you to redeem your gifts. But there’s a catch. The code is only valid for 30 days after you have received it.

Redeeming this code is quite convenient. Once you have received it, note it at the back of the receipt. During your next visit to Pei Wei Asian restaurant, show the code to the staff to redeem your prize. The prizes to be won will vary depending on your location and the availability of items on the menu.

Eligibility Criteria

Even with the 15-digit code on your receipt after a purchase, you need to meet some requirements so that you can take part in the feedback survey. However, the code is the essential requirement because you cannot access the survey without it.

The code on every purchase receipt is only valid for one survey. You must also use it and complete the feedback survey within three days after your visit.

You also need to be a permanent resident of the US. The survey is legal and available in all the 50 states of the US. Participants must also be over 18 years of age when taking the feedback survey.

The feedback survey is done online, and this means that you need access to the internet, a computer, or a smartphone. You must also have a valid email address that you will have to provide at the end of the survey. Pei Wei uses the email address to contact you for your prize, or any other deals.

The Pei Wei survey is available in both English and Spanish. After entering the 15-digit code, you will need to choose your language of preference between the two. You must, therefore, understand either of the two languages to take part in the survey.

Survey Restrictions

Unlike many survey sites, the Pei Wei Feedback has put in place some rules on participating in the surveys.

First, minors are not allowed to participate in the survey, even with the permission of their parents or guardians. Employees of the restaurant and their family members, brand sponsors, promotional agencies, and other affiliated companies cannot also take part in the feedback survey.

Pei Wei Feedback survey aims to obtain honest feedback from their customers. As such, untrue feedback with a clear bias towards or against the restaurant warrants termination of the survey entry.

An attempt to destroy or damage the feedback survey is a violation of criminal and civil laws, and the restaurant may decide to take legal action against anyone responsible for the same.



  • Free Food

If you love eating good food, then you will agree with me that the rewards from this survey site are just too lucrative to ignore. Isn’t it amazing that you get to win free food just for giving your opinion on food? If you love Chinese food, the feedback survey program can be an excellent way for you to try different dishes without spending too much money.

  • Doesn’t take up too much time

Surveys that are long and complex usually end up taking up a lot of your time. Eventually, you may find yourself leaving the site before you complete the survey. It helps that the surveys from Pei Wei are short. They only contain about 15 questions, and you should complete the survey within a few minutes.

  • Allows customers to give feedback on the food and service

The food industry is quite essential and thrives on the customers’ satisfaction. As such, it helps to know what your customers think of the food and service that you offer them.

By having a platform to air their views, Pei Wei customers can make an impact on the critical decisions made by the management. They could, for example, have a dish improved, or raise a complaint about the quality of service in a particular Pei Wei restaurants. This feedback helps the management improve the customers’ experience.

  • Quality feedback

The only way that you can participate in these surveys is by having a 15-digit code that grants you access to the survey questions. The code is only available after making a purchase and will be at the back of the receipt. By doing so, Pei Wei ensured that the feedback they get from the surveys is quality because they are sure that it is from their customers.

  • Easy to use

The user interface on the website is designed to be simple, making it easy for participants to use. Customers do not have to spend minutes on the site trying to figure out where and what to click. Once you log into the site, you immediately see an interface for you to enter your code and get started.


  • Privacy issues

We understand that the site needs some personal information from the customers. However, they are not entirely clear on the privacy of this information. Customers want to keep their affairs private, and many would not feel comfortable giving out their information over an online form. Because of this, many customers may be hesitant to complete the surveys.

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Pei Wei Feedback Center

NamePei Wei Feedback
Validation Code7 days
Prize Expiry30 days
Purchase Yes
LanguageEnglish, Espanol

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Must I purchase a meal to redeem my gift?

You need to purchase a meal for you to take part in the feedback survey. You will be given a receipt with a code for you to enter before completing the survey. However, you don’t have to buy a meal to redeem your gift. Once you are through with an inquiry, you will receive a validation code. When redeeming your gift, you will have to produce the validation code and the original receipt only.

How do I know what prize I have won?

The prizes awarded for completing the feedback survey vary depending on the location of the diner and available items on the menu. The receipt you receive after your first purchase contains all these details. Make sure you read through it carefully to know what prizes you could win after you complete the survey.

Do I have to answer all 15 questions in the survey?

No. Pei Wei aims to make all their customers feel comfortable when filling the surveys. You don’t need to answer all the questions. You can choose to skip some of them. However, you should answer them all honestly so that the restaurant receives complete and honest feedback that they can use.

Do I only get coupon codes after completing the survey?

No. You can get coupon codes through their social media pages, by joining the mailing list and by visiting the offers page on the site for discount coupon codes.


Final Word on Pei Wei Feedback

There are different customer satisfaction survey sites available on the internet, but the Pei Wei Feedback survey offers a fresh twist. We love that this survey gives a platform for customers to air their views, and they get rewarded for it. Besides, Pei Wei also has the My Wei rewards program that allows customers to earn loyalty points. These two programs help build a relationship with the customers, and we all love a service provider that listens.

So, the next time you feel like eating some Chinese food, why not head over to the nearest Pei Wei Restaurant. Be sure to complete the feedback survey within three days to receive your validation code for some gifts on your next visit!


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