Ever visited a restaurant, gave your order, and then “years later” you get the meal. As if that’s not enough, the food comes, and it’s also cold! So you are there feeling bitter waiting for the food for that long, and you can’t even enjoy the meal. You decide to complain to the person that served you, and all they have to say is sorry, so the food is cold, and you waited forever to get it, and all they have to say is sorry? And he or she doesn’t even look sorry.
With Tim Hortons, don’t settle with the apology. Let the management know so they can do something about it. There is a platform called TellTims where their customers take part in a survey and tell their experiences in the fast-food restaurant. The experience must not be bad; you can share even the great experiences you had. In return, you get a validation code that you can redeem on your next visit to their restaurant, and as for them, they get to know where they are failing and where they need to work on.
In this article, you will learn what you need for TellTims and how you go through the survey to the last point until you get your code.
Description: Tim Horton is a fast-food restaurant. They have a platform called TellTims where customers take part in a survey and tell their experiences in the fast-food restaurant.
- Customer Service
- Product Quality
- Wait Time
User Review( votes)
Tim Horton is a fast-food restaurant. It’s popularly known for its coffee and donuts. It is named after the founder, who was a hockey player around 1950. Its menu has changed over the years, but the donuts and coffee still stand out. The fast-food restaurant began to operate in 1964. Later, Tim partnered with an investor named Joyce, and when Tim died in 1974, Joyce expanded the chain into a multi-billion dollar business.
Over the years, the business has experienced different changes, including merging with other food chains. By December 2018, the food chain had 4846 restaurants in 14 countries and had thousands of employees.
TellTims is a survey held by Tim Horton’s management so they can get their customers’ feedback on their experiences in the restaurant. After the customers give feedback, the management goes through it to know where they need to improve so they can give their customers the best.
As an appreciation for taking part in TellTims, customers get a validation code, which they redeem on their next visit to the restaurant. On the other hand, the management can gain quality information and can even tell which restaurant is not running in the right direction and be able to correct it. The customers at the end of it all get a restaurant that has all they could wish.
TellTims Eligibility Criteria
- You need a recent receipt from the restaurant showing you are a customer, and what you are about to write is out of the experience. Also, the receipt contains some digits and other details that you enter on the survey site so that you can access the survey.
- A laptop or a smartphone or any other gadget that can access the internet is also a requirement.
- A good connection to the internet since the survey is online so you can complete the survey faster.
- You need to be 13 years and above to take part in the survey.
- You must be a resident of the United States or the United Kingdom or Canada.
- Workers of Tim Hortons are not allowed to take part in the survey, also their spouses and the subsidiaries.
- You need to be able to read and understand English since the survey is in English.
- Each person is entitled to five entries per month.
- Your receipt should not be more than a week old as it will be invalid, and you can’t use it to enter the survey.
- Winners cannot transfer their gifts or sell them to other people.
- Make sure you are honest while answering the survey questions because any dishonesty can lead to disqualification of your survey, and you will not receive the validation code.
Before taking the survey on TellTims, make sure you go through all the rules and the policy to make sure you agree with everything. Make sure you confirm how the information you are going to give them will get protection. Confirm the information is safe, and if you agree to everything, go ahead and start the survey.
Step by step on how to take the TellTims survey
Step 1: Visit the official Tell Tims site at http://www.telltims.com/
Step 2: Enter the details in the receipt on the survey, such as the code.
Step 3: Choose the language you intend to use between English or Spanish.
Step 4: Click the start button to start the survey. You will get the survey questions to answer. Answer them honestly
Questions to expect in TellTims
- You rate your experience in the store from either your satisfaction or dissatisfaction.
- What you took in the restaurant
- Comments on the food quality the speed of the services the cleanliness of the restaurant.
- Did you encounter any problem? If you did talk about it
- How likely are you to return to that restaurant in the next 30days or recommend the place?
- You also comment on how the staff was relating to the customers.
- Tell on how frequently you visit the restaurant.
Step 5: After answering all the survey questions, you will get a validation code. Write the code on the receipt and also take a screenshot of the code to make sure you don’t lose it. Present the code on your next visit to the restaurant so you can get a discount on the meal you purchase.
As a way to entice more people to take part in the survey the Tim Horton’s has come up with a reward system. At the end of the survey, you will get a validation code that you present to the restaurant on your next visit to get a discount on the meal you purchase or even get a meal for free. Make sure you present the validation code you get in 30days after acquiring it as past the 30 days the code will be invalid and is not redeemable.
- Your voice gets heard.
- You save some cash from the discount they get after the survey
- It is easy to take the survey
- The questions are simple because they ask for your opinion
- No victimization when you give negative opinions
- The coupon you get expires in 30 days, so you must visit the restaurant in the stipulated time.
|Validation Code||5 days|
|Prize Expiry||15 days|
How long does it take to complete TellTims?
The time you take to complete TellTims is different for each person. Different people have various aspects like different speeds and the strength of the internet they are using. But with average speed and a good internet connection, it will take around five minutes to complete the survey.
What can get someone disqualified from TellTims?
Different things can make a person get disqualified. One reason is if the answers you give in the survey are false. Also, if it is suspected, you manipulate the system by using any way possible. You will get disqualified, and you won’t receive the discount. Apart from that, if you also didn’t follow any rule put in place by the TellTims survey, you get nothing.
What do I do if I have an issue accessing TellTims?
In case you are having trouble joining TellTims, start by entering the receipt details again to make sure you didn’t enter any wrong details. In case you still having trouble ask for help through the contacts in their site.
8 a.m. to Midnight EST
Is there another way to take the TellTims survey?
The only way to take the TellTims survey is online. An online survey is fast, and they can collect a lot of data in a short period as compared to the other ways where the information will take days to reach, and even sometimes, the information may get lost or distorted on the way. Due to those reasons, Tim Horton’s management has opted to use the online method only.
What do I gain from TellTims?
Most people need a reason so they can take part in the survey. With the TellTims survey, you get to save some cash as you will get a discount from the validation code you get after the survey. Apart from that, your opinion is heard and acted upon. You also help the restaurant to improve and make more profit?
How long do the receipt and the coupon take before they become invalid?
The receipt you receive after having a meal in the Tim Horton’s will take seven days before becoming invalid. For the coupon, it takes 30 days to expire after completing the survey.
How can I be sure I will get the validation code after the TellTims survey?
Tim Hortons is a fast-food restaurant that has been there for many years. It is known for its competence. Also, more people have taken the survey and got the validation code that they have obtained the discount through. If you have the right site, you get the assurance that you will get the discount. This is the official survey site: https://telltims.com.
How can I tell I have the right TellTims site?
To confirm you have the right survey site, check the logo, and make sure it’s the same as the restaurant logo on the main site. Make sure the site is offering the discount and not other things that may seem much better to entice you to take the survey. Always make sure you are on the right site to avoid giving personal information to unreliable sources.`
Is my info secure on TellTims?
All the information you give on the survey don’t display the identity to those reading it, and if they were to provide your identity, they would have to ask you first. Apart from that, the system is secure from all hacks to make sure the personal information you give remains safe and does not land on the wrong hands.
Information is power. The information you give in a survey may help bring changes in a company. By giving out the information, you become a part of decision making as they will consider your opinions before making the decision. Apart from that, no one would hate saving a few coins from the discount.
It takes only a few minutes, and you help out somewhere. The questions on TellTims are simple, and it’s strictly on your experience in the restaurant, so all you have to do is be keen on your next visit and make sure you note those things you like, and you dislike. From there, you are good to go. So why don’t you give it a try?