According to customerthermometer.com, 54% of customers have a higher expectation for customer service today as compared to the past. Gartner predicts that 89% of businesses today are supposed to compete based on customer satisfaction. Gartner also predicted that by 2019, more than 50% of brands would redirect their investment towards innovations on how to improve their customer experience.
Customers no longer base their loyalty on a brand, products, or prices. Instead, they are more concerned about the services that they receive, their experience in a particular business, and how satisfied they are with the services or products from the business. Customer experience and offering the highest level of customer satisfaction is now the top priority of all companies that seek to survive amidst fierce competition.
One way of finding out the customer experience in your business is by carrying out a customer satisfaction survey. You give your customers some incentives so that they can participate in a survey and provide you with feedback on their experience. You then use the feedback, whether positive or negative, to device ways on how you can improve your customers’ experience. Schlotzsky chain of restaurants is aware of this fact. As such, they came up with the Schlotzsky guest satisfaction survey that would help them gauge their customer experience.
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Schlotzsky
Name: BunBuzz.com
Description: Schlotzsky is a privately operated chain of restaurants that specializes in sandwiches. The company puts a lot of importance to their customers’ experiences. They want to know how satisfied you were during your last visit to their store. In that connection, the franchise came up with the Schlotzsky guest satisfaction survey to help them gauge their customer experience and satisfaction. The survey is taken at www.bunbuzz.com. It is geared towards getting real feedback from their faithful customers on their experience about their products, workers, cleanliness, behavior, and many more.
When a customer visits any of the Schlotzsky restaurants and has a memorable experience, they are liable to participate in the Schlotzsky guest satisfaction survey. By participating in the survey, the customers stand a chance to win exciting prizes. When you visit the Schlotzsky, you will get a receipt of the visit or purchase with the survey code on it. You will use the survey code to sign in and complete the survey online.
Eligibility criteria for BunBuzz.com
For you to participate in the Bun buzz survey, there are a couple of rules and regulations that you need to meet.
- You need to have a laptop/pc, or a mobile phone with internet access
- You must be 18 years of age and above
- You should have the purchase receipt with the survey code written on it
- In case you forgot the survey code, then you will need to have the store number
- Have an address and phone number
- Remember the time and the date of the last visit
- You must be quite proficient in either English or Spanish
- Have several minutes to respond to the questions
- You must be a legal resident of the USA, District of Columbia or Puerto Rico
- You must be willing to provide the right information and have the ability to recall your experience at Schlotzsky’s.
A step to step guide on how to participate in the survey
Step 1:
In this first step, you are supposed to visit the official survey page of bunbuzz.com-Schlotzsky’s Guest Satisfaction Survey found at www.bunbuzz.com.
Step 2:
After opening the site, you will automatically be redirected to the page where you will be prompted to enter the code on the purchase receipt. Enter the code correctly.
Step 3:
In step 3, you will be required to choose your preferred language between English and Spanish.
Step 4:
After you have chosen your preferred language, you will then be redirected to the page where you can now give your feedback.
Here, you will be required to rate your last visit to the Schlotzsky’s.
Then you will be asked to rate the product quality and services and give varieties based on your satisfaction or dissatisfaction.
You will also be asked questions about the cleanliness, environment, the behavior of the employees, and the interior of the Schlotzsky store you visited.
You can then list any issue or problem that you encountered at the Schlotzsky.
Make sure that you answer the questions on the product quality and the services that you received at the Schlotzsky store correctly and genuinely.
Step 5:
This is the last step in the survey. After you are through with answering the questions, press the submit button.
After submitting the survey, you will stand a chance to win a gift that you can redeem at the Schlotzsky’s.
Customers are highly advised to answer all the questions with utmost honesty and correctness. This is because; the Schlotzsky chain of restaurants is going to use your feedback to make improvements to their products and services. In that connection, you will not only stand a chance to win a gift. You will also enjoy better services, better behavior from the employees, and improved quality of products during your next visit to the Schlotzsky.
Survey limitations
- Schlotzsky’s guest satisfaction survey is void where prohibited by the law
- Anyone who has a connection with the company like family members of employees, independent contractors, and suppliers, sponsors, etc. are not eligible to take part in the survey
- Customers who reside outside of the US cannot take part in the survey
The rewards you get for participating in the survey
One of the best rewards that you will get as a customer is improved services and better quality of products during your next visit. This is because Schlotzsky will use your feedback to improve on the same.
In addition to that, by participating in the survey, you stand a chance to win a free small classic sandwich. You can also get $7 off after your 7th visit. You can win surprise free coupons which you can use to purchase free things during your next visit.
Overall
4.3-
Customer Service
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Product Quality
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Cleanliness
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Wait Time
Pros
- The survey should just take you a few minutes to complete the questions. It will, therefore not be wasting your time.
- The questions used in the survey are straightforward, easy to understand and answer
- There are no complicated requirements for you to participate in. You only need to meet the rules and have a purchase receipt with the survey code.
- The survey is online. You can, therefore, participate in it from the comfort of your home
- You also get a chance to raise your views, suggestions, and complaints about the products and services at Schlotzsky’s
- You stand a chance to win free coupons that you can use on your next visit to their store
- There are no hard steps for you to participate in. You log in to the official survey website, follow the easy steps and you are done
- Participating in the survey is free of any charges
Cons
- You must be a legal resident of the USA to participate
- Not everybody who participates in the survey wins the gifts
User Review
( votes)Similar Surveys:
BunBuzz Survey Center
| Name | BunBuzz |
| Prize | Coupon |
| Winner | Varies |
| Validation Code | NA |
| Prize Expiry | NA |
| Entries | Unlimited |
| Purchase | Yes |
| Enter | Online |
| Age | 18+ |
| Location | USA |
| Language | English, Spanish |
About Schlotzsky’s
Schlotzsky’s is a privately owned chain of restaurants that specializes in sandwiches. It is also famous for salad, pasta, pizza wraps, and many more. It was founded in 1971 and currently has its headquarters in Atlanta, Georgia. It has 350 franchised and company-owned locations worldwide. Many of these locations are in the south and the southwestern United States. The company is also growing into other areas across the country, especially the north and southeast.
FAQs
What is Schlotzsky’s?
Schlotzsky’s is a chain of restaurants that operates mostly in the US. It has its headquarters in Atlanta, Georgia. The restaurants specialize in making sandwiches, but they are also famous for making pasta, pizza wraps, salad, etc. The company is still growing and spreading across states in America, and it is now operating in four other countries.
What is Bun buzz survey?
Bun buzz is a guest satisfaction survey conducted by the Schlotzsky chain of restaurants. The company always gives special importance to its customers. That is why they came up with the survey to help them serve the customers better. The survey is designed to extract as much information from the customers about their last visit to the Schlotzsky. The survey is simple and contains a few questions. When customers participate in the survey, the company gets a good idea of how their experience was during their last visit. As such, the survey helps the company in making important decisions that touch on recruitment, inventory placement, reward system, discounts, pricing, and much more. Your feedback is essential to the company, and that’s why you should be candid and honest while giving it.
Who is eligible to participate in the survey?
There are some requirements that you require to meet for you to participate in the survey. For example, you must be 18 years of age and more. You need to have a device with an internet connection. A receipt of purchase with a survey code is also required. You should be quite proficient in either English or Spanish and must be a legal resident of the US.
If you are a family member to an employee in the company, or you are a contractor, supplier, or sponsor in the company, then you are not eligible to take the survey.
Take note that the survey is free of any charges.
How do I participate in the survey?
Participating in the survey is very simple, so long as you have a device with internet access. First, you open your browser and type the official website of the survey, which is www.bunbuzz.com. After you log in, you get a prompt to enter the survey code on your receipt. From there, you will choose your most preferred language between English and Spanish. The next step is where you answer the survey questions. You will be asked to rate your last visit, rate their services and products, and also list any issues or problems that you encountered. Then submit your answers.
This feedback is very important to the company. You are therefore advised to be very genuine and honest when answering the questions.
What reward do I get for participating in the survey?
As a way of motivating their customers to participate in the survey, Schlotzsky enters you in a draw every time you participate. In the draw, you stand a chance to win free coupons that you can use to get free things during your next visit to the Schlotzsky restaurant.
Apart from winning gifts, it is good to note that your feedback will help the company a lot. It is going to use the feedback to look into the behaviors of the workers and the quality of their services and products. In that connection, your feedback to the company will help you have a more satisfying experience during your next visit.
Conclusion
The management of Schlotzsky’s wants you to be part of their decision making. They want you to help them make improvements in the quality of products and services. Everything you see at any of their stores including how the staff will greet and welcome you, improvements on cleanliness, changes in discounts and pricing, etc. are all based on your feedback as a customer. The feedback helps the company to become a better version of itself. This connection between the company and the customers creates a family-like bond which is vital for both parties. You get better services as a customer, and the company gets better returns.
The survey is short and takes only a few minutes to complete. At the end of the survey, the company gets feedback while you stand a chance to win a surprise gift. Visit the survey’s official website, www.bunbuzz.com, answer the questions, and get a chance to win. Please give correct and honest answers as the feedback you give will determine the kind of experience you will have on your next visit. In case of any question about Schlotzsky or the Bun buzz survey, you can always contact them.
Schlotzsky’s contact details
Schlotzsky’s Headquarters
5620 Glenridge Drive NE
Atlanta, GA 30342
404-255-3250
Bunbuzz contact details
Address: 5620 Glenridge Drive, NE, Atlanta, GA 30342.
Customer Service: (800) 846-BUNS (2867)