Panda Express Feedback — Official Panda Express® Survey [2019]

August 10, 2019

Panda Express is a popular chain of American Chinese Fast Food restaurants located in the United States of America. It is owned by the Panda Restaurant Groups Inc. and is headquartered in Rosemead, California. First opened in 1983 by a Chinese couple, Andrew Cherng and Peggy Cherng, Panda Express’s first outlet was located inside Glendale Galleria in Glendale, California.

Panda Express Feedback SurveyThe main aim of this outlet was to serve authentic America Chinese Fusion flavors to its customers. The couple succeeded in doing so and due to their rich colors, bold flavors and good quality customer service, they grew their business’s scale of operation and opened more outlets. Some of them were located at airports and military bases while others were stand-alone and inside cricket stadiums, some inside canteens and theme parks while others were located inside food courts and shopping malls. As the Panda Express’s operational domains grew, so did the couple’s desire to improve their customer service and getting to know their customers’ persona in depth. For this reason, they started a Feedback program called Panda Express Feedback.

Panda Express Feedback

Name: Panda Express Feedback

Description: Have you ever been asked to fill out a feedback form at a Panda Express restaurant while you were dining in? Did you ever give it a thought why are the restaurant owners conducting these surveys and what do they do with them? Well, if you have never given it a second thought, here is your chance to understand these surveys and participate in them.

Customer feedback surveys are conducted to understand the customer's tastes, likes, and preferences in a better way. Additionally, they are also helpful in finding out which areas of customer service need attention and which areas of service did the customer like the best. This whole process is carried out so that the taste of the food, quality, pricing, staff’s co-operation, and overall dining in and taking out experiences can be improved.

What is PandaExpress Feedback All About?

Since at the heart of Panda Express’s vision lies the ambition of bringing people of different backgrounds together, the couple initiated a feedback program called PandaExpress Feedback. This customer feedback program helps the Panda Express Chain of Restaurants in maintaining food standards and staying at the top spot in their customers’ hearts. Through this survey, the Panda Express management can monitor and control the food quality, improvise food flavors and improve the areas of its customer services across the United States of America.

Anyone who has bought a main course meal at the restaurant can enter into the feedback survey program within two days of the purchase and win exciting prizes. The prizes offered vary depending on the offers printed on the receipt. However, one example of the Panda Express’s Feedback Prize is getting one main course meal free at the purchase of two others. The process to enter PandaExpress Feedback survey program is easy and hardly takes about two minutes. However, before entering the survey program, make sure you have made a current entree purchase at any of the Panda Express outlets.

Once you have filled in the customer feedback survey form, you will get a validation code which you can use at your next purchase of Panda Express’s meals to win whatever is in the offer.

How to Enter the PandaExpress Feedback Survey Program?

To enter the PandaExpress Feedback program, all you need to do is purchase 1 Panda Express main course meal. Once you have done that now there are two ways to enter this program either by the phone or online.

By the Phone:

If you choose to enter the PandaExpress Feedback survey program by the phone, then first off, you need to purchase something from any Panda Express outlet and save your transaction receipt, then make a phone call at the Panda Express’s customer feedback survey hotline at 1-888-51-PANDA and enter into the survey program by answering all the questions.

After that, you will be provided with a validation code by the customer service over the phone call, jot it down on the space provided at the back of your receipt. Once done with that, now you are all ready and set to claim your prize at your next visit to any Panda Express outlet, as long as you are using your validation code and purchasing any two main course meals or entrees with it.

Entering Online:

If you choose to enter into the Panda Express’s feedback program online, you need to go to the website Make sure you purchase a main course meal before going online.

Once you land on the website, you will be asked to enter the 22 digit survey code printed on your receipt for you to enter the feedback program. However, if you do not have a survey code printed on your receipt, you will be asked to enter a 3-4 digit store number located at the top of your receipt and instructed accordingly to enter the feedback program.

Once you answer all the questions and finish the survey, you will be provided with a validation code. Write it down on the space provided at the back of your receipt and bring it to the Panda Express’s outlet at your next visit. Purchase two entrees and present the receipt with the code on it and you will be able to claim your prize of one free entree.

Rules & Eligibility Criteria

The rules to enter PandaExpress Feedback program are simple.

First of all, the essential rule of thumb is that you must have purchased at any Panda Express’s outlet. Secondly, you only have two days within the purchase of the meal to enter the survey program. This means that if you bought a meal a week ago, your receipt will be considered invalid for entry. So be cautious and enter the survey program within two days of your last purchase.

Next two rules are about the number of times one person can enter the program and presentation of the receipt. The good news is that 1 person can make multiple entries on their receipt. You may enter unlimited times on 1 receipt but remember that the receipt needs to be saved and presented to claim the prize. In case you lose your receipt or fail to present it, you will not be able to claim your prize.

The fifth rule to enter the Panda Express feedback program is that 1 purchase receipt can only be used by 1 person. Multiple entrants over single purchase receipt are not allowed. This means that if more members of your family want to enter the survey program they need to make their purchases separately. Each one enters on their respective purchase receipt and as many times as they want.

The sixth and last rule is that you cannot enter the PandaExpress Feedback survey program using any other offers, promotions, discounts, and coupons offered by the Panda Express outlets. The only way to enter this survey has been described in detail and explicitly above.

On a side note, you must check your receipt for details about current offers regarding the Panda Express survey program just in case you miss out on something exciting being offered.

  • Customer Service
  • Product Quality
  • Cleanliness
  • Wait Time


  • Quick service
  • Cheap food
  • Asian fast-food


  • Mediocre tasting food
  • Average customer service
  • Limited locations
User Review
0 (0 votes)
Comments Rating 0 (0 reviews)

Panda Express Feedback Survey Center

NamePanda Express Feedback
WinnerEvery Participant
Validation Code2 days
Prize ExpiryNA
Purchase Yes
EnterOnline or Phone


What is Panda Express Feedback Program?

Panda Express Feedback program is a customer survey project initiated by the management at the Panda Express to improve its customers’ experiences.

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Who may enter the program?

Anyone who has made a recent purchase at the Panda Express outlets can enter within 48 hours of the purchase.

I lost my receipt, how can I claim my prize now?

Unfortunately, you may not be able to claim your prize without the presentation of the receipt.

How can I enter the Panda Express program?

Once you have made your purchase, you can enter the Panda Express Survey either via phone or by going online through the website.

About Panda Express

The Panda Express, as mentioned earlier, is owned by the Panda Restaurant Group Inc. and operates side by side its equally popular sister concerns namely Panda Inn and Hibachi-San. Panda Inn offers Mandarin and Sichuan cuisines whereas Hibachi-San offers authentic Japanese flavors.

One of the most interesting facts about the Panda Express’s success was that the Panda Express chain of restaurants sold an unbelievable amount of 80 million pounds of The Original Orange Chicken over 3 years. The Orange Chicken recipe was developed in 1987 by Chef Andy Kao inspired by the bold flavors and rich colors of the Chinese Province called Hunan.

In 2005, the founders of the Panda Express Restaurant were admitted in the Californian Restaurant Association Hall of fame and 2008, the Panda Express’s chefs invented another fusion dish called Beijing Beef which became an instant hit among its customers.

The Panda Express chain of restaurants also takes part in charities and believes in giving back to the community. It has a separate department called Panda Cares for catering to the health and educational needs of underprivileged youth. In 2015, the Panda Express chain owners celebrated their first Family Day and helped in providing 10 million meals to needy Americans.

Currently, the Panda Express Restaurant has grown over 2000 outlets in various countries including the United States of America, Canada, South Korea, Japan, Mexico, United Arab Emirates, Russia, and many others. Their website has a very interactive and helpful format which helps you select and order your meal systematically. They have a very vigilant online social media presence, which makes it even easier for customers to order meals, enter into feedback programs, and educate themselves more about the American Chinese fusion cuisine pioneers.

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