We all love delicious food, more so when it comes for free. At Perkins Restaurant and Bakery, you have a chance to claim free food for answering short surveys. By answering the surveys, you help the company improve service delivery.
Customer satisfaction surveys are the new norm in the food industry. As you know, restaurants thrive on feedback, so Perkins doesn’t take your feedback for granted. Food is a sensitive commodity, and you only know you are doing the right thing by seeking feedback from your customers.
Perkins Experience Survey is a portal designed by Perkins Restaurant and Bakery to collect feedback from customers in return for rewards. Customers share their experiences based on their encounters at the restaurant.
They also give their opinions about different aspects of the restaurant. Completing the survey will take you less than 3 minutes, and you can access it from perkinsrestaurant.com. As a customer of this restaurant, you should take advantage of these surveys to win amazing rewards.
In short, the Perkins Experience Survey is a connector between the restaurant and the customer. It is a candid discussion between the two parties. Whether you are a walk-in or online customer, you have an equal chance to participate in the survey.
Table of Contents
Perkins
Name: Perkins Experience Survey
Description: Perkins Experience Survey is a portal designed by Perkins Restaurant and Bakery to collect feedback from customers in return for rewards. Customers share their experiences based on their encounters at the restaurant.
Perkins Experience Survey Summary
Perkins Restaurant and Bakery is a top-notch restaurant in the US that was founded by Matt and Ivan Perkins in 1958. It operates as a Casual American Dining Restaurant. Their menu displays a diversity of breakfast food that is served all day long.
Within the menu, you will find Classic Burgers, Chicken Strip Melt, Patty Melt Pile On, Honey Mustard Chicken Crunch Salad, Strawberry and Cream Cheese Crispers, among other options.
Its first restaurant was located in Cincinnati, Ohio, and named Perkins Pancake House. By 1980, Perkins had opened 200 franchises, and it was a timely opportunity to sell off the business.
In that year, the company was taken over by Holiday Inn. Under the management of Holiday Inn, they revamped the business till 1992 when it reached an all-time high in its branch network. That year, they operated 500 branches in 32 states.
By the year 2000, Holiday Inn merged with Marie Callender’s Chain of Restaurants. Business picked up well, but by 2011, everything slowed as a result of the depression.
The downward trajectory forced the restaurant to reduce its branches to 382. Currently, they operate 324 branches.
Perkins Experience Survey Eligibility and Rules
For you to be eligible for Perkins Experience Survey, you must meet the essential eligibility criteria and follow set rules as outlined below:
- To participate in the Perkins Customer Satisfaction Survey, you must have attained the age of 18 years.
- You can only enter if you purchased from Perkins
- The surveys are only open to residents who are legally recognized in the US
- No employee, family member, or relative is allowed to participate in the Perkins Experience Survey.
- The maximum number of times to participate in the survey is twice a month
- For you to participate, you must have a basic understanding of the English language
- You must own a laptop, tablet or smartphone to complete Perkins surveys
- When answering the surveys, you require a stable internet connection
- A customer must produce a receipt with a coupon code printed on it to claim your reward
- A purchase receipt cannot be transferred to a third party
- Perkins Restaurant Coupons can never be used in other stores
- They only accept a single entry per receipt
How to Participate in the Perkins Experience Survey
Perkins Customer Feedback survey follows a short and uncomplicated process. Within a few minutes, you should be done with the process. Simply follow these few steps:
- First, you navigate to the survey website by logging in to the link https://www.perkinsrestaurants.com/feedback/.
- Enter the survey code on the box provided then proceed to click on START
- Answer all the questions listed honestly. Remember, your feedback helps the restaurant improve on customer service and critical aspects of the restaurant.
- When satisfied with your responses, click SUBMIT, and the team will receive your answers.
- On completion, you will get a survey code.
- The next step is to redeem your reward. To get your prize, you will need to redeem it at the nearest Perkins Restaurant within three days. When three days elapse, the coupon code will expire, and you will not be able to get your gift.
Steps to Participate in Perkins Experience Survey Sweepstake
Perkins Experience Survey creates multiple opportunities for you to win gifts. Sweepstakes are available to customers who participate in answering surveys.
Follow these steps to be part of the sweepstake draw:
Step 1: Buy food from Perkins restaurant and keep your receipt.
Step 2: At your convenient time, log in to Perkins Experience Survey from your device. You can access the portal on your smartphone, tablet, or computer.
Step 3: Key in the survey code digits to a box provided on the site. Valid survey codes from Perkins Restaurant receipt have 15 digits.
Step 4 Click on START to proceed to the survey.
Step 5: Respond to all the questions in a candid manner. Bear in mind that honest feedback helps the restaurant improve its services and environment.
Step 6: After answering all the questions, they will ask if you’d want to participate in their sweepstake.
Step 7: Accept by clicking on YES. When the entry is submitted, you stand a chance to win $500.
Step 8: Before exiting, they will request your contact details. They ask the contacts to enable them to reach you if you win the lottery.
Perkins Experience Survey Rewards
The reward system used in the Perkins Experience Survey is quite flexible. The most common way of getting rewarded is through coupon discounts. A coupon discount enables you to get a 10% discount within 3 days of purchase.
Note: Customers redeem their gift at any branch in the Perkins chain of restaurants. So, no need to go back to the restaurant you made your first purchase.
Also, remember that coupons are used at selected restaurants, but you will be informed about that at the time of purchase. Depending on the restaurant, you have a variety of food items to pick from the menu.
Whether you love great plates, pastries, or something on the kid’s menu, you will be spoilt for choice.
Point to Note: You cannot copy and paste the coupon code into the survey portal as it will lead to automatic rejection. Manually enter the codes so that you do not miss a chance of winning a gift.
Overall
4.3-
Customer Service
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Product Quality
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Cleanliness
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Wait Time
Pros
- They offer a wide variety of rewards that customers can choose from after completing surveys.
- Instant feedback reflects the true opinion of the customer
- The system used in managing Perkins Experience Surveys can process large data sets. The portal processes data on relative characteristics from big population sets.
- Data collected from the surveys portray statistically significant outcomes
- Terminals used to administer the surveys is owned by everyone; you can use a smartphone, tablet, or PC.
Cons
- The timeframe for taking surveys is too short; you should complete the survey within 3 days.
- There are a few complaints from customers who say they didn’t get validation codes
- You cannot access the surveys internationally as they are restricted to the US
- Regardless of customer loyalty, the discount offer from coupons does not exceed 10%
User Review
( votes)Perkins Experience Survey Center
| Name | Perkins Experience Survey |
| Prize | $500 or Coupon |
| Winner(s) | Coupon - Every Participant |
| Validation Code | 30 days |
| Prize Expiry | 3 days |
| Entries | 1/month |
| Purchase | Yes |
| Enter | Online |
| Age | 18+ |
| Location | USA |
| Language | English |
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FAQs
What is the purpose of the Perkins Experience Survey?
Perkins wants to give the best to its customers. In any business, customers are always right, and that is no exception for Perkins. The platform provides an opportunity for customers to express their opinions in a discreet manner.
The is no judgment for completing surveys. Whether you give positive or negative feedback, the company will not victimize you. They use the information to improve on service, helping reduce complaints by assuring quality.
What questions should I expect in the Perkins Experience Survey?
There are various areas that Perkins surveys seek feedback:
- The main area is the delivery of customer satisfaction. Here, they ask about the speed of service, friendliness of waiters, and general behavior of the staff.
- They also ask about the state of cleanliness in the restaurant. Being a franchise, they need to set equal standards for each branch. Without feedback, it would be impossible to know what is going on at the branch level.
- They ask about the quality of food and will touch on the taste of food, level of spices, salt index, and sugar level of food.
- Another area is the pricing of food at the restaurant, they will ask on the appropriateness of the price, which helps in making the necessary adjustments.
- To stay on top of the game, they will prompt you to provide some information about the competitors.
- They will touch on general questions like the convenience of working hours, frequency of visits, and the likelihood of you returning to the restaurant.
- Sometimes they ask about the facilities. Here they focus on the cleanliness of facilities like bathrooms, seat comfort, music, and accessibility by people with disabilities.
- In some cases, they will ask tech questions like the appropriateness of the checkout system, convenience of the online ordering system, and the speed of service for online orders.
How long does it take to complete the Perkins Experience Survey?
Perkins Experience Survey is shorter than those of other companies. It takes you around 2-3 minutes to answer and submit all the answers to the questionnaire.
Are there any restrictions for participating in Perkins Experience Survey?
Yes, there are limitations to the access of the Perkins Experience Survey. The first limitation is that you can only enter once a month. The second is that young customers do not have an opportunity to enter into the surveys, so data collected is relevant to adult service.
Also, take note that surveys are only available at participating branches. Check the Perkins website to know which restaurants are currently administering surveys.
Am I eligible if I buy food online?
Yes, you are. Whether you buy food online or buy your food at the restaurant, you have equal chances to participate in the Perkins Experience Survey. Over the counter, receipts and those printed online both contain coupon codes.
After taking Perkins Experience Survey, can I redeem my rewards via the net?
No, you cannot redeem your reward through the net. To redeem gifts, visit the restaurant again (You can only redeem a prize during a subsequent visit to a participating Perkins restaurant)
How long does the Perkins Experience Survey run, is it infinite?
The last wave of the surveys ran from December 26, 2017, at 2.00 am (CST) and ended on December 31, 2018, at 11:59 pm CST. Keep checking updates to know when the next phase opens.
Can people with disabilities participate in the Perkins Experience Survey?
Everyone has a chance to participate in the surveys without bias. Customers with disabilities have ramps to enter each of Perkins’ restaurants. They get special assistance from the waiters on all aspects, including answering surveys.
Where can I redeem my rewards?
You can only do so in participating branches. To know the locations of Perkins restaurants, use the Restaurant Locator Tool. The restaurant is available in 400 locations across 33 states.
Communicating with Perkins Restaurant on customer surveys is that easy, simply choose your favorite social media channel. Alternatively, you can drop an email through their Feedback Form: https://www.perkinsrestaurants.com/feedback/. For customer support, you can call 1-800-225-5939 for help.
Conclusion
If you are a regular customer to Perkins customer, be sure to take advantage of the Perkins Experience Survey. These surveys qualify you for a 10% discount on your next purchase. You also get an opportunity to enter into $500 sweepstakes. By volunteering your feedback, you help the restaurant improve its services.
The good thing about Perkins Experience Survey is that it does not take up much of your time. In less than 3 minutes, you have the assurance of getting the 10% discount on the next purchase.