Sears is a chain of departmental retail stores. It is headquartered in Illinois, the United States of America, and serves over 177 locations across America, the District of Columbia, and Puerto Rico. The store was founded in 1892 by Richard Warren Sears and Alvah Curtis Roebuck. Sears stores offer a variety of products ranging from indoor appliances to outdoor machinery. Additionally, it offers products related to clothing, footwear, bedding, kids toys, baby items, jewelry, food items, household appliances, and other electronics, etc.
Sears Holding Corporation keeps its customers at the heart of its operations. It ensures all its products and services are directed towards creating better customer experiences. Sears Corporation strives to achieve excellence, and for this reason, it openheartedly receives all kinds of feedback from its customers. One such attempt is the ‘SearsFeedback.’
Description: Sears retail stores management understands that to generate satisfying customer experiences and make life long loyal customers; it needs to constantly improve its services and level them up to match its customers’ expectations. For this reason, the management at Sears Company has introduced an online customer satisfaction survey called the SearsFeedback Survey.
- Customer Service
- Product Quality
- Wait Time
User Review( votes)
SearsFeedback Survey is available online. It can be attempted in two languages only; English and Spanish. Customers who are legal residents of 50 states of the United States of America and the District of Columbia are eligible to enter the SearsFeedback Survey. Additionally, entrants must be 18 years of age at the time of entering the survey and require a valid purchase receipt. This purchase receipt must have been generated from a qualifying purchase made at any of the Sears or Sears Home services participating in physical stores. Other than physical stores, receipts generated from purchases made via online Sears e-commerce stores and Sears Toll-free number also qualify for this survey.
Participants who complete the survey are awarded one entry into the Monthly Sears Sweepstakes.
How to Enter the Sears Feedback Survey?
There are two methods to enter the Sears Feedback survey sweepstakes. One is by going online, and the other is called the alternate method of entry.
1. Entering via the Purchase Receipt
The first method to enter the SearsFeedback Survey is by going online at https://survey.confirmit.com/wix/8/p3071147398.aspx?surveySourceType=PR. The entrants require a valid purchase receipt. This receipt carries the 12 digit receipt number and the date of purchase printed on it, which is both required to enter the survey. Since the receipt validity period is not specified, participants are encouraged to enter at their earliest in addition to checking their receipts for further details.
When entrants click on the link mentioned above, they are asked to choose one from the two languages they are more comfortable communicating in. After that, they are redirected to a second page here: https://survey.confirmit.com/wix/8/p3071147398.aspx. This page asks them to enter the 12 digit number printed on the receipt and the date of purchase both. Once done, the participants are required to click the ‘Next’ button and enter the feedback survey.
After entering the survey, participants are expected to respond to the three questions which come their way as truthfully as they can. The questions in the survey revolve around participant’s last visit to the store and require them to rate their services. These ratings are based on the customers’ experiences with the staff regardless of the fact whether these were good experiences or bad ones.
Upon completion, participants are granted one entry into Sears Monthly Sweepstakes. One entry per person in one sweepstakes period is allowed. Other than this, for customers to win the sweepstakes, it is highly advised that they join the Sears ‘Shop Your Way’ members’ club.
2. Entering via the Alternate Method
Members who wish to enter the Sears Survey sweepstakes without having to make a purchase may enter via this method. In this method, members simply need to visit: https://survey.confirmit.com/wix/0/p3072593480.aspx. However, no matter which method of entry participants choose, they will have to complete the feedback survey.
One entry per person per sweepstakes period is allowed via this method also. Any attempts to enter the SearsFeedback Survey sweepstakes more times than the limit specified will result in the disqualification of the participant.
The prize of winning the Sears Monthly Sweepstakes includes $500 worth Shop Your Way shopping points being credited to the winner’s Shop Your way account. This equals 500,000 Shop Your Way reward points. These points can be redeemed at any of the Sears participating stores, online apps, and websites, and via Sears Toll-free number. Additionally, one winner is selected per sweepstakes period and is informed via e-mail or telephone number.
The Shop Your Way reward points are credited to the winner’s account ten weeks after the winner has been verified. However, if a winner fails to respond to the prize notification within 48 hours of its issuance or the prize remains deliverable, it will be confiscated, and an alternate winner will be selected.
Rules & Eligibility Criteria
- Sears Feedback survey is open to legal residents of 50 states of the United States of America and the District of Columbia only.
- Participants are expected to have reached the age of 18 years or older at the time of entering the survey.
- There are to ways to enter the Sears Feedback survey. Both are online, and both require survey completion. However, one requires a valid purchase receipt, and the other one does not.
- A purchase or entry via the purchase receipt online survey completion method does not increase a participant’s chances of winning the draw.
- One entry per person per sweepstakes period is allowed regardless of the method of entry.
- Multiple entrants are not allowed to share the same email address.
- One winner is selected per sweepstakes period.
- Prizes are subjected to terms and conditions.
- The prize is credited to the winner’s account ten weeks after the winner’s information has been verified.
- Winner must respond to the correspondence within 48 hours of contact.
- Employees, associates, and people having any kind of affiliation with Sears Holdings are not allowed to enter the SearsFeedback Survey sweepstakes.
|Prize Expiry||2 days|
1. How long does it take to finish the survey?
The SearsFeedback survey consists of 3 questions only and hardly takes 2 minutes to complete.
2. What is the Shop Your Way membership program?
Shop your way is an online free shopping platform established by Sears Holdings. Members of this platform are allowed to avail discounts, receive exclusive price packages, redeem their reward points, and take advantage of such other benefits. Shop your way apps can be downloaded from the Apple and Android stores for mobile devices too.
3. I am not a member of the Shop Your Way club. May I participate in the survey?
Participants are encouraged to become a member of Shop Your Way club if they wish to win the sweepstakes. However, if they do not join the club, they will not be able to participate in the SearsFeedback sweepstakes survey since it requires Shop You Way ID number. Additionally, they will not be able to redeem the prize, which includes Shop Your Way reward points.
4. Where may I find a detailed explanation of the SearsFeedback survey sweepstakes’ official rules?