So, I visited this restaurant and ordered a churrasco steak served with rice and beans. In five minutes my meal is there, and I think “that was fast” so I take a bite and guess what? The meal is cold, and the beans have a taste, they are not fresh. So I call the person who served me, she takes forever to come. You should have seen the look I was given when she finally comes to my table. I even forgot I wanted to complain; I ordered a drink this time I take my drink and pay and walk out. Some battles are not worth fighting. The look I…

You probably visited a Hardee’s or Carl’s Jr. outlet. How was your experience? How was the food? Did you like the customer services? You probably waited a few minutes before you got your order. Maybe you didn’t like how that employee was serving you; perhaps it’s how he talked to you. Guess what, you have a chance to express all that. Tellhappystar is a survey conducted by Hardee’s and Carl’s Jr. They want to know what the customer feels about their services and what they offer. This way, they can be able to improve on service delivery and incorporate what their customers want. In short, they give you what you…

What is more complicated, getting new customers, or maintaining the current ones? Retaining customers involves understanding what makes them come back time and again. It involves finding out what would make their stay enjoyable and permanent. That is the reason why companies will invest in guest satisfaction surveys. A guest satisfaction survey means measuring and discovering how customers feel about your business. It means getting to find out what the customers would expect you to do differently. When a company knows what is expected of them by the customers, it can strategize and make changes that will keep them a step ahead of their competitors. Unsatisfied customers can bring down…

According to customerthermometer.com, 54% of customers have a higher expectation for customer service today as compared to the past. Gartner predicts that 89% of businesses today are supposed to compete based on customer satisfaction. Gartner also predicted that by 2019, more than 50% of brands would redirect their investment towards innovations on how to improve their customer experience. Customers no longer base their loyalty on a brand, products, or prices. Instead, they are more concerned about the services that they receive, their experience in a particular business, and how satisfied they are with the services or products from the business. Customer experience and offering the highest level of customer satisfaction…

Baskin Robbins is a popular American ice-cream and cake specialty chain of restaurants. It was founded in 1945 and served over 5000 locations worldwide. The co-founders Burt Baskin and Irv Robbins both wanted to create an ice cream specialty store which would stand out from the others in terms of quality and variety of flavors offered. They realized their mission and made their dream come true by consistent efforts and superior quality desserts. In 1953, the Baskin Robbins Company came up with the idea of a new flavor for each day of the month and hence incorporated a total of 31 flavors into its ice cream parlor. As Baskin Robbins…

Arby’s is a fast-food chain restaurant in the United States of America. It specializes in making sandwiches. Opened in 1964 by Leroy and Forrest Raffel in Ohio, the restaurant used to serve sliced roast beef sandwiches. The first Arby’s franchise was opened in 1965, and in 1975, Arby’s got a makeover and changed the style of its hat. In 1978, Arby’s introduced its classic beef and cheddar cheese sandwich burger and in 1991 salads were introduced to the menu. Arby’s restaurant also works to give back to the community and has a charitable organization called Arby’s Foundation. Arby’s Foundation was built to help curb childhood hunger, foster youth leadership, and…

Smoothie King Franchises Inc. is a popular American Smoothie making company. It was founded by Steve Kuhnau in 1973 as a result of Steve’s lactose intolerance towards milkshakes and other dairy milk-based drinks. Steve was a soda jerker at a local restaurant. Unable to digest the beverages available, Steve decided to experiment and create a digestible product of his own and came up with the idea of smoothies. Smoothie King’s claim till date has been that it makes healthy smoothies good for people on diets too. It offers a variety of 25 flavors for dieters under the name fitness blends. Smoothie King promises ‘Clean Blends’ to its customers which means…